Shipping policy

Order Processing:

• At Valenne, we work with top international carriers like FedEx, SF Express, DHL, UPS, and EMS, who partner with local couriers to deliver your order right to your door. We offer flat-rate worldwide shipping.
• We aim to process all orders within 2–5 business days. During this time, our team makes sure everything is in order and double-checks your details before handing it off to the shipping partner. Please note that payments must be verified and approved before shipment, which may take a few extra days.
• Once your order is being processed, we can’t make any changes, such as address updates or product adjustments. To avoid issues, we highly recommend reviewing your information carefully before completing your order.

Shipping Timeframes:

• The standard shipping estimate is 2–3 weeks from the date of dispatch, depending on where you are located. Please keep in mind that this is just an estimate and can vary due to customs processing times, holidays, or any disruptions in global shipping.
• Delivery times vary depending on your country or region. Here’s an idea of what to expect:

  • Western Europe: 15–25 Business days

  • Australia, New Zealand: 20–30 Business days

  • Canada, Central Europe, United States: 10–25 Business days

  • Mexico, Central America, South America, Eastern Europe: 15–30 Business days
    • Note: The times above are in business days and don’t include our 2–5 day processing time.
    • For orders with multiple items, different products may ship separately and arrive on different dates due to where they’re made.

Shipping Costs:

• We offer free shipping on orders over €70 as a thank-you for your purchase! For orders under €70, a flat shipping fee will be added at checkout.
• Please be aware that return shipping costs are the responsibility of the customer.

International Shipping:

• We’re happy to ship worldwide, bringing our products to fans everywhere. However, shipping times can vary depending on where you are. Also, any customs duties, taxes, or fees your local government charges will be your responsibility to cover.
• International shipments may incur import taxes, duties, or other customs fees when they arrive in your country. These are not covered by Valenne and are the customer’s responsibility. If a shipment is refused and returned, you’ll also be responsible for any import taxes and return shipping fees.

Tracking Information:

• Every order comes with a tracking number. You’ll get an email with your tracking info once your order has been dispatched.
• In some cases, it may take a few days for tracking updates to appear in the system. If your order was placed more than 5 business days ago and there’s still no update, feel free to contact us.

Incorrect Information & Non-Delivery:

• Valenne is not responsible for lost orders due to incorrect shipping address information. It’s important to double-check the shipping details before placing your order.
• Once the order has been shipped, we can’t redirect it to a new address. If the delivery fails because of an incorrect address, Valenne can’t be held accountable, and in many cases, undeliverable packages are discarded and not returned to us.
• While we do our best to ensure timely delivery, we can’t control issues like customs, postal delays, severe weather, holidays, or strikes that could affect shipping times.

Lost, Stolen, or Damaged Packages:

• Valenne is not responsible for packages that are lost, stolen, or damaged. If tracking shows that your package was delivered but you didn’t receive it, please report it and/or file a claim with the carrier.
• We review claims based on tracking information and delivery confirmation. If you don’t report the issue in time, we may not be able to process your claim.

Feedback:

• We always welcome your feedback! If you have any questions or concerns, feel free to email us at support@valenne.shop