Refund policy
Returns and Exchanges
At Valenne, we value our customers and want every purchase to be a stress-free experience. We understand that online shopping can sometimes be tricky, so we’re here to make returns and exchanges as smooth and transparent as possible.
Eligibility for Returns
• We want you to be 100% satisfied with your order. If, for any reason, you wish to return an item, you may do so within 7 days of receiving your purchase. The item must be in brand-new condition, with all original tags and labels attached.
Products showing signs of wear, damage, or alteration will not be accepted for returns or refunds.
• Customers are responsible for return shipping costs.
Non-Returnable Conditions
• Valenne is not responsible for returns or exchanges related to incorrect names, numbers, or addresses provided by the customer. Once an order is processed and shipped, these details cannot be changed.
If an order cannot be delivered due to an incorrect address, it may be returned by the carrier — however, many undeliverable packages are discarded and not returned to Valenne.
Return Process
• To initiate a return, please contact our support team at support@valenneshop.com