Privacy policy

Privacy Policy

Last updated: November 13, 2025

This Privacy Policy describes how Valenne (the "Site", "we", "us", or "our") collects, uses, and discloses your personal information when you visit, use our services, or make a purchase from valenne.shop (the "Site") or otherwise communicate with us regarding the Site (collectively, the "Services").

For purposes of this Privacy Policy, "you" and "your" refer to you as the user of the Services, whether you are a customer, website visitor, or another individual whose information we have collected pursuant to this Privacy Policy.

Please read this Privacy Policy carefully. By using and accessing any of our Services, you agree to the collection, use, and disclosure of your information as described here. If you do not agree, please do not use or access our Services.

Changes to This Privacy Policy

We may update this Privacy Policy from time to time, including to reflect changes to our practices or for other operational, legal, or regulatory reasons. We will post the revised version on the Site, update the "Last updated" date above, and take any other steps required by applicable law.

How We Collect and Use Your Personal Information

To provide the Services, we collect — and have collected over the past 12 months — personal information about you from a variety of sources. The information we collect and use depends on how you interact with us.

In addition to the specific uses listed below, we may use information we collect about you to communicate with you, improve our Services, comply with legal obligations, enforce our terms, and protect our rights and the rights of others.

What Personal Information We Collect

Information We Collect Directly from You

Information that you provide directly through our Services may include:

  • Contact details such as your name, address, phone number, and email.

  • Order information such as billing/shipping addresses, payment confirmation, and order details.

  • Account information including username, password, and security questions.

  • Customer support information such as messages or attachments you share with us.

Certain features may require you to provide specific information. You may choose not to provide it, but doing so may limit access to some features.

Information We Collect About Your Usage

We may automatically collect information about how you interact with our Services ("Usage Data") through cookies, pixels, and similar technologies. This may include device and browser information, IP address, and details about your browsing activity on the Site.

Information We Obtain from Third Parties

We may receive information from vendors and service providers acting on our behalf, including:

  • Shopify, which supports our Site and Services.

  • Payment processors, who collect payment and billing details to fulfill your order.

  • Advertising and analytics partners, who help us improve and market our Services.

Any information obtained from third parties will be handled in accordance with this Privacy Policy.

How We Use Your Personal Information

Providing Products and Services:
To fulfill your orders, process payments, arrange shipping, handle returns, communicate order updates, and maintain your account.

Marketing and Advertising:
To send promotional content via email, SMS, or post, and to personalize advertising on our Site and others.

Security and Fraud Prevention:
To detect and prevent fraudulent or malicious activity and protect your data.

Customer Support and Service Improvement:
To provide assistance, answer inquiries, and continuously improve your experience with Valenne.

Cookies

Like many websites, we use cookies to enhance functionality, analyze site traffic, and personalize your experience.
For information about Shopify-related cookies, visit Shopify’s Cookie Policy